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Can't find user management in JIRA



I'm JIRA admin, I'm exploring the new JIRA interface.

Where can I find user management section where I add, edit users, create groups....etc.

 I'm using the JIRA Software.


3 answers

3 accepted

3 votes
Answer accepted
Ollie Guan Community Leader Sep 26, 2021

Hi @amit_bakst ,

As mentioned by @Mayur Jadhav , you need to be a site admin.


Hi @Ollie Guan

Thank you very much for the help.
Can I as Administrator added myself to the site admin group or do I need someone who has access to add me in?

1 vote
Answer accepted
Mayur Jadhav Community Leader Sep 25, 2021

Hi @amit_bakst 

Welcome to the Atlassian Community!!

If you are Jira Admin, you can see the Setting cog in the right-hand corner.

Select the User Management option to add users and many more.


If this works for you please hit accept button.





Hi @mayur_jadhav

I can’t see the User Management there.
A few weeks ago it did appear to me, but today I do not see it.
And I do manage to perform admin actions.


Thanks in advance,




Mayur Jadhav Community Leader Sep 25, 2021

Hi @amit_bakst 

There are two major admin groups in Cloud.

  • Site-Admin for users maintaining the Cloud site (user management, billing)
  • Administrators for users maintaining Jira (workflows, custom fields, etc.)

I think for now you are only part of administrators, so you can only access Jira administration. You need to be added to the site admin group also.

Hope this helps!

Like # people like this

Thank you,

I'll look into it.

Mayur Jadhav Community Leader Sep 26, 2021

please kindly hit accept button if the answer helped you

Now seems you are only "jira administrator". You need to be site administrator, then you will get the black options in the cog menu.

But how do I change roles for users on the project level (as a jira admin)? I don't need to be admin of the whole cloud instance just to grant users rights on the project level, right?

Hi @morgler ,

The site admin is responsable to grant user permissions in the jira instance (asign licenses and include the users in the proper jira groups).

Once that the user has access to Jira, you as a jira admin (product admin) you can create roles for your proyects, and then the  jira project admin (at the project level) can assign users to project roles.

That's the Jira behaviour.

Best regards,

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