Can't enable JIRA Agile plugin after updating


I updated the JIRA Agile plugin to 6.5.0. When I try to enable the plugin, I receive a message "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation".

After some attempts to enable the plugin I reinstalled it, but the plugin is still disabled and can't be enabled (the same message was received). I also tried to install the previous revision of plugin (6.4.4) but the same problem occures.

could you help to resolve the problem?Сould you help me to resolve the problem?

P.S.: Server version, trial license

6 answers

1 accepted

It's OK now. It was helpful. Many thanks

This widget could not be displayed.

Is there some more info available in the Jira server logs?

This widget could not be displayed.

Have you tried a JIRA restart after the update?

This widget could not be displayed.

Same thing happened to me when I upgraded my production environment. What's up Atlassian?

I did resolve by removing the pluging folder mentioned above and restart JIRA, but this is production, shouldn't need to do all this...

This widget could not be displayed.

I am experiencing the same issue in our PROD environment, the link the the above article is not displaying a description for the fix.

Any help is appreciated. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/ ExecStop=/opt/jira/bin/ TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

1,488 views 10 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you