Can't enable JIRA Agile plugin after updating

[d m]

Hello,

I updated the JIRA Agile plugin to 6.5.0. When I try to enable the plugin, I receive a message "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation".

After some attempts to enable the plugin I reinstalled it, but the plugin is still disabled and can't be enabled (the same message was received). I also tried to install the previous revision of plugin (6.4.4) but the same problem occures.

could you help to resolve the problem?Сould you help me to resolve the problem?

P.S.: Server version, trial license

[SanaS · Accepted solution]

Have you tried this one?

https://confluence.atlassian.com/pages/viewpage.action?pageId=400491650

[d m]

It's OK now. It was helpful. Many thanks

[Kaitlin McKenzie Stiness]

I am experiencing the same issue in our PROD environment, the link the the above article is not displaying a description for the fix.

https://confluence.atlassian.com/pages/viewpage.action?pageId=400491650

Any help is appreciated. 

[banson]

Same thing happened to me when I upgraded my production environment. What's up Atlassian?

I did resolve by removing the pluging folder mentioned above and restart JIRA, but this is production, shouldn't need to do all this...

[Lumumba Juma]

Have you tried this one?

https://confluence.atlassian.com/pages/viewpage.action?pageId=400491650

[FlorinM]

Have you tried a JIRA restart after the update?

[Kevin Maes]

Is there some more info available in the Jira server logs?