Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't drag & drop emails from Outlook

Hi,

 

Some of our users can't seem to drag & drop emails directly from their Outlook client to JIRA issues.

1. Most users can drag & drop, only some can't,

2. If they save the message as .msg file, they can drag & drop it from windows explorer.

 

Couldn't find any other cases about this newer than 2014.

 

Thanks,

Alex

3 answers

I can’t imagine this might work at all. To upload you need a file on the hard disk that is accessible by the browser. An “Outlook Mail Object” (or whatever the drag and drop announces) is not a file. Possibly it works with a Microsoft browser as there might be deeper Office integration. 

At a first glance (did not read in detail) this might bring so light into this topic:  https://stackoverflow.com/questions/35295522/drag-and-drop-outlook-message-into-browser

Hello @Alex Jilitsky

Thanks for dropping your question.

It is certainly possible to drag and drop emails with the native functionality from outlook to JIRA . (Only in upload zones) 

But there is a better solution that give more flexibility and control of what and how you're drag and dropping. The solution is called DragDrop.

DragDrop is a tool that allows you to drag and drop an e-mail or attachment from Outlook to Atlassian in one single move. The tool has a couple settings that allow you to manage the export type (Such as .eml, .pdf, .zip) extract attachments or generate a .zip file.

DragDrop has two versions of their product: 'DragDrop for Outlook' (Dragging from the desktop application) and 'DragDrop Online' (Dragging from outlook.office.com and outlook.live.com). It is good to know that the tool is not only usable with Trello but any other application that allows dragged file uploads.

You're able to download a 7-day free trial through this URL:
https://www.dragdrop.com/download-free-trial/

Detailed product pages:

DragDrop for Outlook (Dragging for Outlook Desktop application)
https://www.dragdrop.com/dragdrop-outlook/

DragDrop Online (outlook.office.com outlook.live.com)
https://www.dragdrop.com/dragdrop-online/

Let me know if the answer was helpful by upvoting.

Hello,

 

I got a simlar Problem.

 

But for me some e-mails work to drag and drop them.

Others don't work.

 

Maybe this is related to the subject or content of the mail?

 

KR,

Alex

PS: When I drag and drop it I get this message if it fails: "fromsubjectreceivedsizecategories...10:31133 KB"

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

82 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you