Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't connect with slack Edited

I installed Jira Cloud in Slack and added JIRA to the private channel I'm trying to connect to. When I try /jira connect or /jira connect xxx.atlassian.net I get the error "Something went wrong! Please try again later."

I went to JIRA apps to confirm slack integration is enabled. Next, I tried to integrate from the project settings. The list of slack channels appears so I tried to connect to the same channel and I get this error: Slack integration error: something went wrong while creating project connection Please try again later or contact support. Sometimes the channels don't show and I get this error: Jira error: something went wrong while getting project connection list Please try again later or contact support. Error ID: 9362c9d0-b725-11eb-9523-51b9a5f9f16e

 

Edit: I'm the owner/admin of JIRA and a user in Slack

2 answers

0 votes

Hi @Connor Gray ,

I wonder if this other post may help: https://community.atlassian.com/t5/Jira-questions/Slack-integration-failing/qaq-p/871761.

Do you run into the same issue if you try the connection with a different channel?Is it a private or a public channel?

Hi Carlos, I can't connect to a public channel either.

Update fixed...kind of?: I got a second slack user (slack admin) to try.

  • Slack admin authenticated with the JIRA cloud slack app.
  • Slack admin went on JIRA to connect the project to the channel via project settings > slack integration and it failed to load channels.
  • I tried one more time the same way and it worked.

Slack Integration is now a sidebar option for the project, but it doesn't connect.

Jira error: something went wrong while getting project connection list Please try again later or contact support. Error ID: 0de33780-b730-11eb-b74c-6f39ba51101d

However, If I go to "project settings > slack integration" I can sometimes view/edit the slack integration if I'm lucky and it connects.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

248 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you