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Can't add Watchers to a Next Gen project

Hey y'all,

I'm trying to add Watchers to a Next Gen project and am not able to do so. I followed the instructions here ( to create a custom role and enabled the "Add or remove issue watchers" permission.

See below for screenshot of my role's configuration.


When I then go to a story, the Watchers icon is inaccessible. I've tried all Access levels for the project and cannot figure out how to resolve this. Here's a screenshot of my story view (the same issue is true when in the side panel of my backlog/board.



Thanks in advance for any insight here!

2 answers

0 votes
Brant Schroeder Community Leader Nov 19, 2020

Did you scroll down to the last option and select the "View watchers" permission?

Screen Shot 2020-03-13 at 13.47.12.png

Hi Brant, yes I do have it checked. Thanks for the reminder!

In fact, I have all permissions checked and assigned myself the role.

0 votes
Andy Heinzer Atlassian Team Nov 20, 2020

Hi Nick,

I understand that you are trying to setup a project role in a next-gen project to allow users to manage watchers.  I tried to recreate this scenario, but so far I have not been able to recreate your results here.

When I setup a new role with the add/remove watchers and the view watchers permissions it works as expected.  So I would be interested to see if we can learn more about your particular environment here in terms of all the project roles that this user might have.

In addition to that info, it might help to get one of your Jira Cloud site-admin's to use the permission helper to see what might be missing here.  A site admin could then visit the URL of /secure/admin/PermissionHelperAdmin.jspa and then put in the user, issuekey, and select the 'Manage Watchers' permission to see if they actually have the intended permissions being granted here.  The benefit of this approach is that if they do not for some reason, that utility can help administrators to quickly correct the project permissions here.


Thanks for the feedback, Andy! I'm checking in with our admin today and will circle back with any updates.

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