Can't Update Dashbaord

[Josh Fuller]

Every time I try to edit the system default dashboard, I get an error saying it can not be updated:

[Bill Sheboy · Accepted solution]

Hi @Josh Fuller  -- Welcome to the Atlassian Community!

Do you have any Service Desk gadgets on the dashboard?  If so, this could be permissions related, as described on this defect:

https://jira.atlassian.com/browse/JRACLOUD-67504

Best regards,

Bill

[Josh Fuller]

Hey Bill,

Thanks for the welcome. I pulled all apps off the dashboard as my first thought was there might be a conflict. Even a bare board is throwing errors when I try to change the layout. I tried several Jira software apps but were unable to rearrange them either when they were the sole thing on the board.

Maybe that issue is a little broader that the bug report states as it sounds exactly like my issue.

[Bill Sheboy]

I agree... sounds like time to submit a support ticket and the Atlassian folks can have a better look at your settings/instance:

https://support.atlassian.com/contact/#/

When you learn more, please post back here so the whole community can benefit.  Thanks!

[Josh Fuller]

Certainly will, thank you! I recall testing service desk and it looks like even removing the apps might not clear the issue.

[Josh Fuller]

Hey Bill,

I talked to Fabian A and he cleared the issue. It was the exact issue you had noted. Thanks for the great find on the bug report and I'm all set now!

[Bill Sheboy]

I am glad that's working now! 

When I see a weird Jira behavior, I often search those open suggestions/defects to learn if someone already found the defect or if it's one of those "functions as designed" things.  ;^)