Can't @Mention other users?

A user in our team cannot tag other people in comments though they have the permission rights to browse, view and edit. 
Is this related to the Permission Schemes for projects at all or just issues with the plugin perhaps?

3 answers

0 vote
Gonchik Tsymzhitov Community Champion Nov 16, 2017

Hi Elisa! 


Have you tried this KB for fix it?



Gonchik Tsymzhitov

The user who is trying to mention another user should have Browse Users global permission, which is required to browse (populate) users.

Check your global permissions

Hi @Gregor Kasmann (Actonic GmbH) I'm having a similar issue. I'm on JIRA v7.1.6#71010 and one user, who has the same permissions as roles as other users, cannot be @-mentioned. We have type "[-username] manually for it to populate. 

Any idea why this is happening with one person and not with others who have the same roles and permissions?

0 vote

@Jeffrey Strauss  In that version of Jira Server (7.1.6) there was a known bug that could prevent @ Mentions for working correctly for some users. 

Please see for more details.  That specific bug was fixed in 7.1.8 and higher.  Not sure if this is your cause, but if that persons username starts with the same letter as the domain/hostname that the Jira URL is using, it was known to happen for those specific users.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,002 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you