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Can't @Mention other users?

A user in our team cannot tag other people in comments though they have the permission rights to browse, view and edit. 
Is this related to the Permission Schemes for projects at all or just issues with the plugin perhaps?

3 answers

1 vote
Gregor Kasmann Nov 16, 2017

The user who is trying to mention another user should have Browse Users global permission, which is required to browse (populate) users.

Check your global permissions https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html

Jeffrey Strauss Dec 11, 2017

Hi @Gregor Kasmann I'm having a similar issue. I'm on JIRA v7.1.6#71010 and one user, who has the same permissions as roles as other users, cannot be @-mentioned. We have type "[-username] manually for it to populate. 

Any idea why this is happening with one person and not with others who have the same roles and permissions?

0 votes
Gonchik Tsymzhitov Community Leader Nov 16, 2017

Hi Elisa! 

 

Have you tried this KB for fix it?

https://confluence.atlassian.com/jirakb/mentions-are-not-working-in-jira-applications-289277743.html

 

Cheers, 

Gonchik Tsymzhitov

0 votes
Andrew Heinzer Atlassian Team Dec 18, 2017

@Jeffrey Strauss  In that version of Jira Server (7.1.6) there was a known bug that could prevent @ Mentions for working correctly for some users. 

Please see https://jira.atlassian.com/browse/JRASERVER-45836 for more details.  That specific bug was fixed in 7.1.8 and higher.  Not sure if this is your cause, but if that persons username starts with the same letter as the domain/hostname that the Jira URL is using, it was known to happen for those specific users.

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