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Can some one help me out how to add the field drop down information

Hi Team,

Can some one help me out how to add the field drop down information.

I have created a dropdown in Jira form under that i was segregated the tickets as L1, L2 and L2.

mentioned in the Attachement please find the same.

I want to put some description for L1----Critical  Priority tickets

                                                        L2----- High Priority tickets

                                                        L3------Low Priority tickets

But I want to put this things in the "Help" section so that user will understand that L1 are belongs to Critical and so on..

Jira1.PNG

2 answers

0 votes
Rilwan Ahmed Community Leader Sep 12, 2022

Hi @Sreenadh ,

Welcome to the community !!

You cannot add description to the field Values.

But I have a workaround. 

1. Add description to the required field in settings --> Custom field.
Description will be displayed in all projects where this custom field is used. 

2. Add description to the field at Field configuration level. 
The same description will be shown only in projects which uses same field configuration. 

i.e. Go to project settings --> Issues --> Fields. 
Make note of Field configuration used by project

image.png

Now go to admin settings --> Issues --> Field Configuration --> Click Configure against  the project Field configuration

Search for the required field (Example: Incident category) and click Edit
Add below lines in the description section
L1----Critical Priority tickets
L2----- High Priority tickets
L3------Low Priority tickets

Click Update

This is how it looks when in create screen

image.png

Hi Ahmed,

Thanks for your reply.

I am not able to find the issues under Project settings.

actually I am using the Kanban platform view. could you please check the below screenshot and let me know your inputs.

 

jira2.PNG

Rilwan Ahmed Community Leader Sep 13, 2022

@Sreenadh 
The steps I mentioned is for company managed project. 
Are you using a team managed project ? 

Is my project team-managed or company-managed?



I am not sure the whether it is company managed project or Team managed project.

where should i need to check the same.

Kindly provide me the same because i am new to the Jira platform actually.

Thanks,

Sreenadh

0 votes
Eugenio Onofre Community Leader Sep 12, 2022

Hello @Sreenadh

Welcome to the Atlassian Community.
You can add a "description" to this field, which is going to be displayed right below the field.

In order to achieve it, on the field configuration (in Jira Admin > Issues > Custom Fields), you should add the desired description.

Regards,
Eugenio

Hi @Eugenio Onofre 

Thanks for your response.

I am not able to see the options which are mentioned by you.

Can you please help me out with the screenshot if possible that would be really helpful to me.

jira2.PNG

Eugenio Onofre Community Leader Sep 13, 2022

You should be a Jira Administrator.

If you are one of the admins, go to the Gear Icon on the top-right corner and then go to Issues > Custom Fields, searching for the field you want to add options to

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