Can not add license key to greenhopper add-on

I have a trial version of jira 5.2.10 . Now I wanted to check out greenhopper. So I followed the steps on

But if I insert my GreenHopper for JIRA (Unlimited Users): Evaluation license and push the button, I receive an error:

Die JIRA Server konnte nicht kontaktiert werden. Dies kann ein temporärer Fehler sein oder der Server ist ausgefallen.
Which mean, Can not connect to the server. This can be a temporary error or the server is just down.

So what can I do?

3 answers

The answer is quite simple.

The webserver is behind a loadbalancer who just allow HEAD, GET and POST requests. In case of GreenHopper license installation, it is necessery to allow PUT requests too.

Configured the loadbalancer new and everything works fine.

Hi Hans,

May I know if you have installed GreenHopper to your JIRA installation? If you have installed GreenHopper, then the GreenHopper license key can be updated by going to Administration > Manage Add-ons > GreenHopper > License Key.

If you are not able to update GreenHopper license from UPM, then may I know if there's any error thrown in the logs file?


Hi Hans,

Apart from Ahmad suggestion, you may also attach a screenshot of the error page.

Also, try to uninstall JIRA in your JIRA user interface, then reinsatll GreenHopper again by folloiwng this doc:

Since the installation done, you can insert the license again. Note: the GreenHopper license type must be the same with your JIRA, even the user quantity. e.g unlimited users for JIRA, unlimited users for GreenHopper as well.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,672 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you