I have a trial version of jira 5.2.10 . Now I wanted to check out greenhopper. So I followed the steps on http://www.atlassian.com/de/software/greenhopper/download-addons
But if I insert my GreenHopper for JIRA (Unlimited Users): Evaluation license and push the button, I receive an error:
So what can I do?
The answer is quite simple.
The webserver is behind a loadbalancer who just allow HEAD, GET and POST requests. In case of GreenHopper license installation, it is necessery to allow PUT requests too.
Configured the loadbalancer new and everything works fine.
May I know if you have installed GreenHopper to your JIRA installation? If you have installed GreenHopper, then the GreenHopper license key can be updated by going to Administration > Manage Add-ons > GreenHopper > License Key.
If you are not able to update GreenHopper license from UPM, then may I know if there's any error thrown in the logs file?
Apart from Ahmad suggestion, you may also attach a screenshot of the error page.
Also, try to uninstall JIRA in your JIRA user interface, then reinsatll GreenHopper again by folloiwng this doc:
Since the installation done, you can insert the license again. Note: the GreenHopper license type must be the same with your JIRA, even the user quantity. e.g unlimited users for JIRA, unlimited users for GreenHopper as well.
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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