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Can a user change it's non verified domain account email to a verified domain email?

If a user has an account with an email not belonging to a verified domain and wants to change the email that belongs to a verified domain can he do it? Will there be any problems?

Thank you.

1 answer

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Jack Community Leader Mar 09, 2021

If I understand your goal, yes they can go to to change their email.


I need to change my domain to verified domain and set managed accounts. But I have lots of users that are first created with an external email and then, some time in the future are assigned a company account and email and then have to change their atlassian account's email to he new one, which will be verified.


Thank you very much for your hepl.



Like John Funk likes this

Hello @Jack 

Well, I assumed the other way around wouldn't be a problem, I mean, change an account's email that is verified to another email outside the domain, but I just found out it's not possible. I need do do this because I need to change this account (email B-Verified) to a 3rd email so I can change the user's email from the current (email A-also verified) email to a new one (email B-verified) but I can't because the user already has by mistake created the account with the new email (Email B). How can I solve this?


Thank you a lot.

Jack Community Leader Mar 11, 2021

TBH, I have never run into this so unsure. I wonder if creating a new user wouldn’t be better?


No, because I need to maintain all the history from the current account, I don't want to use the new one. Just want to change the current email.

Jack Community Leader Mar 11, 2021

Contact Atlassian Support. 

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