Can Microsoft Teams be added to a Service Request type of issue?

Edward Moxley February 20, 2024

Can Microsoft Teams be added to a Service Request type of issue?


We have Microsoft Teams integration enabled and I see the Microsoft Teams option on incidents. Is it possible to show that option on an issue other than a Service Request?






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Patrick Schüßler _yasoon_
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February 20, 2024

Hi @Edward Moxley ,

Thanks for asking. I'm Patrick, partner manager at yasoon. 

The ChatOps feature you're referring to is only available for incident management. 
In case you want to work with Microsoft Teams feature within JSM tickets or Jira issues, I recommend taking a look at the Microsoft 365 for Jira app.
This app provides the possibility to start a Microsoft Teams chat or channel conversation within Jira tickets and issues. You can also configure automation rules, which allows you to do this automatically based on different triggers provided by the native Jira automation. 

You'll find more information in the documentation:
Microsoft Teams: Start a chat in Jira (
Microsoft Teams: Start a conversation in Jira (
Automation (
IT service management (JSM) (

Please note, that I work for yasoon, the company developing Microsoft 365 for Jira and I'm a big fan of the functionalities :) 

Let me know, if you have any further questions or feel free to schedule a product demo.

Have a great day, 

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