It seems that despite the information provided on the page
https://confluence.atlassian.com/jirasoftwareserver070/jira-applications-overview-762877655.html
A user who has Jira core/software licence can (!) create an issue.
The question is why the page misleads us?
@Gennady, this can be controlled w/in the permissions for the project. By default (for me in cloud anyway) users w/ Jira/Core can create JSD issues. If you don't want them to be able to then go to Project > Project settings > Permissions and change the Create Issues permission.
@Fadoua, no additional license is required for this. The only time a user needs a JSD license is if they are going to be assigned/transition a JSD issue.
@Jack Brickeycorrect me please if I am wrong: if a user has a JIRA Software license and is going to be in the JIRA Service Desk Team then he/she will need another license.
I was under the impression that was the original question.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Gennady,
If the user raises the request through the portal and is part of JSD customer, then yes he/she can without any issues.
If that user has to access the project as a JSD team then it will be an additional license even if he/she has a license for JIRA Software.
I hope this helps
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.