It seems that despite the information provided on the page
A user who has Jira core/software licence can (!) create an issue.
The question is why the page misleads us?
If the user raises the request through the portal and is part of JSD customer, then yes he/she can without any issues.
If that user has to access the project as a JSD team then it will be an additional license even if he/she has a license for JIRA Software.
I hope this helps
@Gennady, this can be controlled w/in the permissions for the project. By default (for me in cloud anyway) users w/ Jira/Core can create JSD issues. If you don't want them to be able to then go to Project > Project settings > Permissions and change the Create Issues permission.
@Fadoua Boualem, no additional license is required for this. The only time a user needs a JSD license is if they are going to be assigned/transition a JSD issue.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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