Can Jira user with core/software licence create an issue in jira service desk project?

Gennady I'm New Here Oct 31, 2017

It seems that despite the information provided on the page

A user who has Jira core/software licence can (!) create an issue.
The question is why the page misleads us?

2 answers

1 votes
Fadoua M. Boualem Community Champion Oct 31, 2017

Hi Gennady,

If the user raises the request through the portal and is part of JSD customer, then yes he/she can without any issues.

If that user has to access the project as a JSD team then it will be an additional license even if he/she has a license for JIRA Software.

I hope this helps

1 votes
Jack Brickey Community Champion Oct 31, 2017

@Gennady, this can be controlled w/in the permissions for the project. By default (for me in cloud anyway) users w/ Jira/Core can create JSD issues. If you don't want them to be able to then go to Project > Project settings > Permissions and change the Create Issues permission.

@Fadoua Boualem, no additional license is required for this. The only time a user needs a JSD license is if they are going to be assigned/transition a JSD issue.

Fadoua M. Boualem Community Champion Oct 31, 2017

@Jack Brickeycorrect me please if I am wrong: if a user has a JIRA Software license and is going to be in the JIRA Service Desk Team then he/she will need another license.

I was under the impression that was the original question.

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