Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can Jira Service Management integrate w/ NexGen JSW Projects w/in Jira Cloud?

I'm wanting to use the simplicity of JSW NexGen projects, and we still have the need to escalate JSM tickets to our dev team. Does JSW integrate seamlessly w/ NexGen JSWs, and secondarily, how do we make the custom fields in classic JSW projects visible in NexGen projects? Can they be opened up to each? Thanks

1 answer

0 votes
John Funk Community Leader Dec 09, 2020

Hi JD,

You can integrate more or less, but you just need to be aware of the mapping. 

First - No, fields created in Next-Gen projects are not available in other projects, including other Next-gen projects. But you should be able to use Automation For Jira to copy the values from one field to the other field, even across projects. 

You would just have to create the same fields in the Next-gen projects that you have in JSW projects. 

Thank you. Any reason the fields are not available? If we are trying to use the Atlassian suite (JSM, JSW, Confluence), we need all projects, spaces, service desks to be available to each other. Just trying to understand the lack of thinking in the NexGen creation.

John Funk Community Leader Dec 09, 2020

That's the way that Next-gen has been setup on purpose. It is to be a very simple process without the overhead of having to understand shared objects such as custom fields, shared workflows, etc. 

If you need that flexibility and power, then you should create JSM and JSW projects that are not Next-gen. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

73 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you