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Can I upload Custom Priority Icons in Jira Cloud?

Found an article about it for Server, but not for Cloud instance. 

Here is the article:


Tried for Cloud- always get an 500 error. 



3 answers

0 votes

Hi all,

I don't have the Old Jira view anymore; therefore, how does one get a new image into the Edit Priority Icon URL field

I have tried the following to no avail: 

  1. Create a Jira request,
  2. Attached some images, 
  3. Included the same images in a comment.

Next, I have done the following to extract a URL from the image: 

  1. Open the Customer Portal and view the ticket. I can see the images, and when I right-click on them, I get a weird URL like this: blob:
  2. I copy and paste this URL into the Priority Icon URL Field and get an error. 
  3. It fails if I remove the word blob from the front of the URL. 

Note: I get the same weird URL if I open the request in JIRA and click on the image, which opens full screen, then right-click and copy the Image URL. 

The most frustrating part of this ordeal is that I've uploaded unique images in the past when I was still running the old JIRA view and was able to right-click on the image, copy the IMAGE URL, and paste it into the field mentioned above, and it worked. I don't have that luxury now as I am on the new version. 

Any help will be much appreciated. 

At the very least I would expect Atlassian to have addressed this issue by now. 

Kind regards.



Hi @Petter Gonçalves

I am have the same problem as @Natasha Denny . Image renders successfully in priority screen, but not on issues or boards. This is on cloud. Any suggestions?


Thank you!

I am having the same issue. I would like to use the default priority icons from the server version (chevrons, not arrows), but they are not available in the Cloud. I tried uploading them as you described, but they do not render correctly on a board. Please help!

@Jenny Suter 

I found a solution to this -


You need to view the ticket with the image attachments under Jira's "old view". This allows you to grab the correct image URL when you click on the attachment. That link should work correctly and show the correct image when uploaded. Hope this helps!

Thank you @Dez Makowski I used the same advice. Thank you for posting here. I should have done that when I solved the problem!

Hello Natalia,

I hope you are having a nice day.

The steps to upload a new icon to priorities in JIRA Cloud are basically the same provided in the Server documentation:

- Upload the image to an online public path that your JIRA can access

- Navigate to JIRA Settings > Issues > Priorities > Click to edit a priority

- Click Select image > Paste the Icon URL path > Update

Screen Shot 2019-03-29 at 18.31.06.png

- Check the icon displayed in your priority:

Screen Shot 2019-03-29 at 18.34.41.png

For more information about it, check the Section Adding, editing, and deleting a priority in the documentation below:

Configuring statuses, resolutions, and priorities

Let me know if this information helps.

hi @Petter Gonçalves 

It did help. Thank you very much!

You are welcome!

Have a nice week ahead and let us know if you have any new questions. :)

I'm finding that the icon doesn't render correctly when I'm looking at an issue. See attached. Any suggestions?

Icon in priorities.PNGIcon on issue.PNG

Hello @Natasha Denny

Could you please send us the image you are trying to upload?

Sure. Here they are attached. I tried a few different sizes

overdue 5.pngoverdue 3.png

Hello Natasha,

I was able to properly add the files you provided with no problems:

Screen Shot 2019-07-10 at 11.18.49.png

I performed the following steps:

  1. Uploaded the custom icon as an attachment to a Jira Issue and right click on the image to copy the image URL.
  2. Click Jira Settings > Issues > Priorities
  3. Click the 'Edit' link next to the desired priority.
  4. Paste the copied URL into the Icon URL field.
  5. Click the Update button.

Please, let me know if the steps above have worked for you.

Hi @Petter Gonçalves  - this worked for me however, the issue is that when I view a particular issue with that priority type, the image doesn't display properly. See the second image above

@Natasha Denny For what it's worth, I am experiencing the same issue as you. Icon image isn't displaying properly as well!

Same here. I added the Icons as Attachments to a Ticket, when copying the link it is not showing up correct. 


Is there a file type constraint? or any Icon Size or something like that? 

@Arben Zeka I found a solution to this -


You need to view the ticket with the image attachments under Jira's "old view". This allows you to grab the correct image URL when you click on the attachment. That link should work correctly and show the correct image when uploaded. Hope this helps!

@Dez Makowski  THANK YOU. This worked great for me. I really appreciate it. 

Like Dez Makowski likes this

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