Can I upload Custom Priority Icons in Jira Cloud?

[Natalia Lezhai]

Found an article about it for Server, but not for Cloud instance. 

Here is the article: https://confluence.atlassian.com/jirakb/how-to-upload-custom-priority-icons-in-jira-788961156.html?_ga=2.73998674.1521508365.1553526015-1966920985.1506952581

Tried for Cloud- always get an 500 error. 

[Mike Bowen]

Hi all,

I don't have the Old Jira view anymore; therefore, how does one get a new image into the Edit Priority Icon URL field? 

I have tried the following to no avail: 

1. Create a Jira request,
2. Attached some images, 
3. Included the same images in a comment.

Next, I have done the following to extract a URL from the image: 

1. Open the Customer Portal and view the ticket. I can see the images, and when I right-click on them, I get a weird URL like this: blob:https://myjiradomain.atlassian.net/a15ed553-7d3e-4dff-8b92-f1ddd67d178a
2. I copy and paste this URL into the Priority Icon URL Field and get an error. 
3. It fails if I remove the word blob from the front of the URL. 

Note: I get the same weird URL if I open the request in JIRA and click on the image, which opens full screen, then right-click and copy the Image URL. 

The most frustrating part of this ordeal is that I've uploaded unique images in the past when I was still running the old JIRA view and was able to right-click on the image, copy the IMAGE URL, and paste it into the field mentioned above, and it worked. I don't have that luxury now as I am on the new version. 

Any help will be much appreciated. 

At the very least I would expect Atlassian to have addressed this issue by now. 

Kind regards.

Mike

[Lindsay DAndrea]

Hi @Petter Gonçalves

I am have the same problem as @Natasha Denny . Image renders successfully in priority screen, but not on issues or boards. This is on cloud. Any suggestions?

Thank you!

[Jenny Suter]

I am having the same issue. I would like to use the default priority icons from the server version (chevrons, not arrows), but they are not available in the Cloud. I tried uploading them as you described, but they do not render correctly on a board. Please help!

[Dez Makowski]

@Jenny Suter 

I found a solution to this - https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-add-a-custom-priority-icon/qaq-p/1650510

You need to view the ticket with the image attachments under Jira's "old view". This allows you to grab the correct image URL when you click on the attachment. That link should work correctly and show the correct image when uploaded. Hope this helps!

[Jenny Suter]

Thank you @Dez Makowski I used the same advice. Thank you for posting here. I should have done that when I solved the problem!

[Petter Gonçalves]

Hello Natalia,

I hope you are having a nice day.

The steps to upload a new icon to priorities in JIRA Cloud are basically the same provided in the Server documentation:

- Upload the image to an online public path that your JIRA can access

- Navigate to JIRA Settings > Issues > Priorities > Click to edit a priority

- Click Select image > Paste the Icon URL path > Update

- Check the icon displayed in your priority:

For more information about it, check the Section Adding, editing, and deleting a priority in the documentation below:

- Configuring statuses, resolutions, and priorities

Let me know if this information helps.

[Natalia Lezhai]

hi @Petter Gonçalves 

It did help. Thank you very much!

[Petter Gonçalves]

You are welcome!

Have a nice week ahead and let us know if you have any new questions. :)

[Natasha Denny]

I'm finding that the icon doesn't render correctly when I'm looking at an issue. See attached. Any suggestions?

[Petter Gonçalves]

Hello @Natasha Denny

Could you please send us the image you are trying to upload?

[Natasha Denny]

Sure. Here they are attached. I tried a few different sizes

[Petter Gonçalves]

Hello Natasha,

I was able to properly add the files you provided with no problems:

I performed the following steps:

1. Uploaded the custom icon as an attachment to a Jira Issue and right click on the image to copy the image URL.
2. Click Jira Settings > Issues > Priorities
3. Click the 'Edit' link next to the desired priority.
4. Paste the copied URL into the Icon URL field.
5. Click the Update button.

Please, let me know if the steps above have worked for you.

[Natasha Denny]

Hi @Petter Gonçalves  - this worked for me however, the issue is that when I view a particular issue with that priority type, the image doesn't display properly. See the second image above

[Dez Makowski]

@Natasha Denny For what it's worth, I am experiencing the same issue as you. Icon image isn't displaying properly as well!

[Arben Zeka]

Same here. I added the Icons as Attachments to a Ticket, when copying the link it is not showing up correct. 

Is there a file type constraint? or any Icon Size or something like that? 

[Dez Makowski]

@Arben Zeka I found a solution to this - https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-add-a-custom-priority-icon/qaq-p/1650510

You need to view the ticket with the image attachments under Jira's "old view". This allows you to grab the correct image URL when you click on the attachment. That link should work correctly and show the correct image when uploaded. Hope this helps!

[Arben Zeka]

@Dez Makowski  THANK YOU. This worked great for me. I really appreciate it.