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Can I track the date a ticket changed to a certain status?

Can I track the date a ticket changed to a certain status?  We are trying to get a measurement of how long ticket remaining in testing status.  Is there a way I can track this with current field or would I need to create a field to populate a date based on a status change

3 answers

2 accepted

2 votes
Answer accepted

Hi @Danielle Cantrell If you are looking for a free solution, you can try Status Time Free.

otherwise

you can use Structure plugin.Structure plug-in have inbuilt attributes that calculate time in status

https://wiki.almworks.com/plugins/servlet/mobile?contentId=71042417#content/view/71042417

 

Or

you can use Script Runner plug-in 

https://community.atlassian.com/t5/Jira-questions/How-to-get-assignee-change-history/qaq-p/453152

 

Thanks 

1 vote
Answer accepted

Hello @Danielle Cantrell 

JIRA does keep track of status changes in the History of an issue, but the native functionality for querying issue history is very limited.

You can find third party apps that will help you report on the time issues spend in statuses. Here is a search from the Marketplace.

https://marketplace.atlassian.com/search?query=time%20in%20status

If you don't want to use a third party app, then you would need to define custom field(s) to track the information and you could use automation rules to update the custom fields during issue transitions.

Tx.  Yes,  I thought I could do that...but just saw some of the 3rd party apps that I'm going to loo into.  Tx for the help

1 vote
Guilhem Dupuy Community Leader May 12, 2021

Hey @Danielle Cantrell ,

 

You can also check this free App : https://marketplace.atlassian.com/apps/1222051/status-time-free?hosting=cloud&tab=overview

 

It's free unless you need to export data, then you will have to go to the paid version, Status Time.

 

Hope it helps,

Guilhem

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