Can I still receive email notifications for my own activity?

Matthew Nagel March 11, 2024

I am a Jira Software Cloud user and until recently there was a setting to see my own activity. We use this option to include the changes in our primary ticketing system (Jira) into the legacy system. 

The personal notification options screen was recently refactored but I cannot find this setting anymore. Am I missing something? Or if it was a change, was it an oversight or has the feature been removed?

 

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3 answers

1 accepted

2 votes
Answer accepted
Matthew Nagel March 13, 2024

There is a new Community article about this so it is an intended change:

https://community.atlassian.com/t5/Jira-Software-articles/Take-control-of-your-inbox-with-new-ways-to-manage-Jira/ba-p/2637342#:~:text=Previously%20you%20were%20able%20to%20configure%20your%20settings%20to%20be%20notified%20about%20your%20own%20changes.%20As%20part%20of%20our%20simplification%2C%20we%E2%80%99ve%20removed%20this%20functionality. 

 

And a "feature request" to restore the functionality

https://jira.atlassian.com/browse/JRACLOUD-83260 

 

It's a bit frustrating getting the rug pulled out i.e. removing features without notice (and without a workaround/alternative for paying customers using the feature for 10+ years), then treating concerns as if they are a new enhancement request.

Christopher Maxwell
Community Leader
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March 13, 2024

@Matthew Nagel Thanks for sharing the update and then marking this as answered.

Hmmmmmmm.... removing a feature and then putting up a new feature request to gather interest to add it back in. LOL. Might not be the first time. I'm not sure it'll help you out much, but I voted for it.

1 vote
John Funk
Community Leader
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March 11, 2024

Hey @Matthew Nagel 

You should open a support ticket with Atlassian to find out what is going on. I see the same thing you do. Please post back here with the resolution. 

https://support.atlassian.com/contact/#/

0 votes
Christopher Maxwell
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

@Matthew Nagel I'm still seeing the option "you make changes to the issue".

Check URL:

https://[your URL].atlassian.net/jira/settings/personal/general

Personal settings->general (it's not in the notification setting/alerts section).

Screenshot 2024-03-11 213439-jira.png

Matthew Nagel March 11, 2024

For me that page now looks different:

general.JPG

 

Note the "Email notification format" control is now on the "Projects and Issues" page.

projects and issues.JPG

Christopher Maxwell
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

I suspect the issue here is that I'm using Jira (Jira Core, three arrows pointing up to the right) and you're using Jira Software (diamond style logo).

 

Jira Software personal notification settings:  https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

Matthew Nagel March 11, 2024

Perhaps, but until not long ago (weeks?) I saw the exact same settings as you.

Christopher Maxwell
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

And you're an admin? (although admin permissions or not shouldn't change personal notification page)

And I assume no migrations to project?

Matthew Nagel March 11, 2024

Yes I am an admin - no changes on our side.

Capture.JPG

Most likely related to one of the above recent changes on the Atlassian side.

I can sort of understand that the previous checkbox control labelled "you make changes to the issue" doesn't visually fit the more granular per event personal notification controls they've added. 

I'm just keen to know whether the missing control is being reworked to fit the new page or whether the feature of notifications for 'self activity' is gone for good (which will mean I have to makes changes to a legacy process which I'd rather avoid working on). 

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