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Can I create a software ticket from an email

I need to generate software tickets directly from an email.  These alerts that generate a ticket will never be for the service desk they will always require code change and I want to bypass the creation of the service ticket and generate a software ticket.

Can you let me know if this is possible and the steps to make this happen?

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Yep.  Software and Business projects both accept issues from Email.  It's a different system from the Service Desk, not quite as clever, but the basics are there.  Start with

I need more direction please if someone could give me the steps. I have email set up for service desk for service tickets and help desk tickets. What I need for this is for an alert from airflow to auto generate a software ticket.

Where are you stuck following that documentation?

Like Trudy Claspill likes this

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