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Can I create a query that tells me who had a ticket assigned to them by another rep?

I would like a report that tells me who had a ticket assigned to them by a particular rep throughout the day. I created the following, but it's not giving me the requested information. The day needs to update daily.

project = HELP AND assignee in () AND assignee changed after startOfDay()

Additionally, I'm trying to create a report that shows me the number of tickets pulled by team members vs the number assigned to them by the supervisors.

Any help would be apprciated.

2 answers

Hello @Keshia 

Welcome to the community.

It sounds like you are trying to build a query that will allow you to specify

- the user who changed the Assignee field

- plus, the name of the user that was set in the Assignee field

Example:

You want a query that will give you all the tickets where Trudy set the Assignee to Keshia. That result set should not include tickets that Keshia assigned to Keshia. That result set should not include the tickets that Bob assigned to Keshia.

Is that correct?

Hi Trudy,

Yes, that is correct.

@Keshia  

Can you please try to add this part to your query 

assignee changed BY [Person] To [Person]

 

let me know if it works please 

 

Thanks

Adel 

Hello, @Mohamed Adel  Thank you for the reply. I tried that but, it's not allowing me to add the person's name in.

@Keshia  

Can you share the error message . meanwhile please add the username of the manager in the query : 
assignee changed BY "Adel" To "Keshia" where Adel is the leader.

also, be aware this is not autocomplete , you need to get the username from any issue assignee field 

 

Regards 

Adel 

Here's my query.

try that one

project = HELP AND assignee in () AND assignee changed AFTER startOfDay() BY "person" TO "person"

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