Can I copy automation rules between projects in Jira NextGen?

[Matan Grady]

Hello!

I saw the "copy rules" option, but when I clicked on it I got an error saying rules cannot be retrieved.

Happened to other users in my organization as well (including admins).

Any ideas?

[John Funk · Accepted solution]

Hi Matan,

Can you try to copy the Rule from the master list of rules? 

Got to Settings > System > Automation rules

[Matan Grady]

@John Funk as an Admin yes, but not as a user without access to Settings.

[John Funk]

Does the rule span multiple projects? 

[Matan Grady]

No - we don't have any global rule. Each rule is created on one project only. 

[John Funk]

You probably need to open a support ticket with Atlassian then:

https://support.atlassian.com/contact/#/

[Chuong Nguyen]

How I can resolve this issue?

[Matan Grady]

@Chuong Nguyen after talking to Jira Support, it seems like this feature is not really supported.

As a global Jira admin - you can copy rules between projects from the Global Rules display.

Another alternative is to export the rules as JSON and send them to a project Jira admin to import - I didn't find it useful as we have many rules and you can pick which ones to export.

As a project Jira admin - you can copy your specific project rule inside the project.

[Chuong Nguyen]

@Matan Grady Thanks!