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Can I copy automation rules between projects in Jira NextGen?

Hello!

 

I saw the "copy rules" option, but when I clicked on it I got an error saying rules cannot be retrieved.

Happened to other users in my organization as well (including admins).

Any ideas?Screenshot 2021-03-24 101424.jpg987987.jpg

1 answer

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John Funk Community Leader Mar 24, 2021

Hi Matan,

Can you try to copy the Rule from the master list of rules? 

Got to Settings > System > Automation rules

@John Funk as an Admin yes, but not as a user without access to Settings.

John Funk Community Leader Mar 24, 2021

Does the rule span multiple projects? 

No - we don't have any global rule. Each rule is created on one project only. 

John Funk Community Leader Mar 24, 2021

You probably need to open a support ticket with Atlassian then:

https://support.atlassian.com/contact/#/

How I can resolve this issue?

@Chuong Nguyen after talking to Jira Support, it seems like this feature is not really supported.

As a global Jira admin - you can copy rules between projects from the Global Rules display.

Another alternative is to export the rules as JSON and send them to a project Jira admin to import - I didn't find it useful as we have many rules and you can pick which ones to export.

As a project Jira admin - you can copy your specific project rule inside the project.

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