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Can I copy automation rules between projects in Jira NextGen?



I saw the "copy rules" option, but when I clicked on it I got an error saying rules cannot be retrieved.

Happened to other users in my organization as well (including admins).

Any ideas?Screenshot 2021-03-24 101424.jpg987987.jpg

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John Funk Community Leader Mar 24, 2021

Hi Matan,

Can you try to copy the Rule from the master list of rules? 

Got to Settings > System > Automation rules

@John Funk as an Admin yes, but not as a user without access to Settings.

John Funk Community Leader Mar 24, 2021

Does the rule span multiple projects? 

No - we don't have any global rule. Each rule is created on one project only. 

John Funk Community Leader Mar 24, 2021

You probably need to open a support ticket with Atlassian then:

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