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CSV import : user import fail


When I tried to import CSV file , 'User' attribute is failed to import.


Below is importing log


2021-06-29 06:56:39,717 INFO - Importing: Users
2021-06-29 06:56:39,717 INFO - ------------------------------
2021-06-29 06:56:39,717 INFO - Only new items will be imported
2021-06-29 06:56:39,757 ERROR - Cannot create user euiyeulkim: User euiyeulkim has an invalid e-mail address [ekim@]
2021-06-29 06:56:39,765 ERROR - Cannot create user jewook.cho: User jewook.cho has an invalid e-mail address [jewook.cho@]
2021-06-29 06:56:39,768 INFO - 2 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2021-06-29 06:56:39,768 INFO - ------------------------------
2021-06-29 06:56:39,768 INFO - Finished Importing : Users
2021-06-29 06:56:39,768 INFO - ------------------------------
2021-06-29 06:56:39,768 INFO - 0 users successfully created.


 I added members in this project as below

Screenshot 2021-06-29 162334.jpg


Also I used same name in CSV file as well.

Screenshot 2021-06-29 162509.jpg


What is problem??

1 answer

1 accepted

0 votes
Answer accepted

Can you try giving the full email address instead of user name.

@shruti gupta 

I am getting the same error.  I am using a test project with minimal users.  During an import (CSV -> JIRA), i see the mapping for both 'reporter' and 'assignee' using our companies ID.  I pulled the From value and To value and they are identical.  However, then i see this 'has an invalid e-mail address' error.  

can you give me some direction on why email address is being looked up at all?

If the email lookup is  required, where is it pulling this email address from?  If i look at my email (i am one of the test users), my email is correct (my company email) in my JIRA profile.  It does not match what is in the error at all.

I have no idea where this other email is being pulled from.  



Having exactly same issue with no possibility of correct mapping of users while importing issues via csv file:

2021-11-23 10_53_01-Window.png

Jack Brickey Community Leader Nov 23, 2021

@Aleksandra Wojtaszek , those are not email addresses. you should use the email address in your CSV.

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