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CSV Import - Creation of "Relates To" Link

I am following the example given here (https://confluence.atlassian.com/jirakb/import-issue-links-from-a-csv-file-in-jira-server-740262715.html) with a file that imports a long list of issue types foo and bar into JIRA.

On a team-managed project, the links between foo and bar get created. Happy days.

On a company-managed project, I get the following error for every link that it attempts to create:

ERROR - Unable to link issue from foo to bar with link named 'Relates': Cannot find imported issue key for external id 'bar'.

Please advise on how I can replicate on a company managed project, what worked nicely on the team-managed project. Thanks in advance.

2 answers

Can you provide a sample of your data and how you are mapping the data columns to fields in Jira?

0 votes
Pramodh M Community Leader Dec 24, 2021

Hi @joshua_scharnweber 

Here's a reference of how you are going to achieve that for Company managed project

https://confluence.atlassian.com/jirakb/import-issue-links-from-a-csv-file-in-jira-server-740262715.html

Thanks,
Pramodh

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