You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Are the users using the Forward option on previously sent messages, then modify the Subject/Content to be slightly different and then sending those messages?
Or are the users creating brand new emails from scratch and those emails are ending up as Comments?
If a users starts a new email by using the Forward option on a previously sent message and then modifies the content, Jira will see extrapolate from the email header and info in Jira about processed emails that the new email relates to an email it already processed, and treat the email as an addition to an existing issue even if the Subject has been changed.
Users need to make sure that they are starting with a brand new email, and that the email Subject is not a copy of an email previously sent to Jira.