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Button 'Add new Testrail connection' disabled

Hi, my jira version is 8.2.1. I installed Testrail plugin, and configured one testrail connection in Jira's testrail configure page. But the connection didn't work. So, I removed the connection. But after that, the button 'Add new TestRail Connection' becomes disabled as below image, so that I cannot create new connection. 60d1d24298028493419f7a0ec2dba5ee.png

Can anyone know how to solve this? Thanks!

2 answers



We're running Jira v8.20.1 and we encountered the same issue with Testrail version We had to manually download the earlier version from their webpage and upload it to Jira manually.

Download link:

Testrail version we reverted to :

Uninstall existing plugin: Jira administration > manage apps > Testrail > uninstall

Upload downloaded ".jar" file from link above: Jira administration > manage apps > upload app > browse to downloaded ".jar" file.

We're now back online. 

I am seeing the same issue.  Did you ever figure this out?

I am seeing the same issue.  So i have downloaded old testrail version and I am trying to  upload the old testrail version but It says it is installing continuously and never finishes.

any inputs on what to do?

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