Bitbucket upgrade from 4.11.2 to 5.6.2 fail because of Awesome Graphs for Bitbucket Server plugin?

Hi Support,

We have tried to upgrade Bitbucket from 4.11.2 to 5.6.2 ,but finally failed and the error log show maybe due to Awesome Graphs for Bitbucket Server plugins generate large query,Could you please give me some suggestions about how to fix this problems? Thank You!

2 answers

1 votes

Hi,

Have you tried disabling this add-on and trying to perform the upgrade again?

It is possible that the add-on in question may no longer be supported on the version of Bitbucket you are trying to upgrade to.

You can follow these instructions to disable the add-on and test:

https://confluence.atlassian.com/upm/disabling-and-enabling-add-ons-273875716.html

YES, but it still upgraded failed,I don't know the reason why ?

Hello,

So we can have a better understanding to the issue you are facing, could you please:

  • confirm what is the Awesome Graphs for Bitbucket Server version you are/were running in Bitbucket server v4.11.2. According to https://marketplace.atlassian.com/plugins/com.stiltsoft.stash.graphs/versions, the most updated version of this plugin compatible with Bitbucket server v4.11.2 would be v3.6.9. Furthermore, based on the link mentioned, Awesome Graphs for Bitbucket Server version 3.6.9 is not suitable for Bitbucket server v5.6.2
  • search for the plugin in <bitbucket-home> directory and place it outside <bitbucket-home> directory.
    cd <bitbucket-home>
    find . -type f -iname "*bitbucket-graphs-plugin*"
    or uninstall plugin from Bitbucket server's UI under Manage add-ons section.
  • run the upgrade once again. In case of failure, please paste the ERROR and/or stacktrace you are seeing in Bitbucket server logs
  • install most recent version of Awesome Graphs for Bitbucket Server, suitable for Bitbucket server v5.6.2

In case we do not hear from you in the following days, we would like to wish you Happy New Year!

Kind regards,
Rafael

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

285 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot