Biling admin inactive

Irapuan Coleto Bottosso March 19, 2024

The billing admin is inactive in my Atlassian account; how can I assign a new billing admin? 

1 answer

1 vote
Perisic Nikola
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March 19, 2024

Welcome to the community @Irapuan Coleto Bottosso !

Add a billing admin

You must be a billing admin to add or remove other billing admins.

To add a billing admin:

  1. Go to admin.atlassian.com/billing

  2. From the left navigation, select Billing admins.

  3. Select Add a billing admin.

  4. Enter the email address and select Add admin.

To add multiple billing admins for the same account, they must be added one at a time. You can’t add a distribution list.

Irapuan Coleto Bottosso March 19, 2024

Yes, that is the issue. The billing admin has long gone from the company; his user is inactive, and he was the only one; how can I fix it now? 

Perisic Nikola
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March 19, 2024

In that case, you need to raise a ticket for Atlassian to get this resolved.

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Irapuan Coleto Bottosso March 19, 2024

Thank you, I'll do that

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