BigPicture quickfilter and "folded up" projects incorrect behaviour

[Antoine van de Cruyssen]

Dear all,

Yesterday bigpicture got a cloud update and since than my quick filter in bigpicture is not working anymore.

Normally my quickfilter "unresolved" is on, so I only see open tasks/stories/epics. This still works but when op "unfold" another epic with tasks under it. I again see all "resolved" tasks while my quickfilter "unresolved" is still on. This is quite an annoying bug, it was working just fine before the update but now I can not scroll through my planning anymore.

Hope you can fix this pretty soon. Due to privacy I can not directly share an image of my planning. Though I can mail it to you.

Thanks and regards,

Antoine

[G subramanyam · Accepted solution]

Hi @Antoine van de Cruyssen welcome to the Atlassian community.

I'm looping the right point of contact for your query. Hi @Anna-BigPicture could you please guide Antoine with the query or a path.

Stay safe and stay healthy.

[Antoine van de Cruyssen]

I'm talking about this filter:

And this filter is not applicable anymore for items which are still "folded up"

As you can see, I opened up Epic KG3-207 but the resolved tickets in there are still visible though the filter is active.

Thanks,

Antoine

[Antoine van de Cruyssen]

Any update on this? This issue also persists in the "link to epic" field, here you can see all epics ever created, we only want to see the unresolved epics there.

[Anna-BigPicture]

Hi @Antoine van de Cruyssen

I am sorry for the inconvenience caused. We would like to investigate your case individually.

Therefore I would like to ask you to raise a ticket via our Service Desk, providing us with more details (like base URL). This will allow our product specialists and developers to investigate your instance and plugins on time.

[Anna-BigPicture]

Hello again @Antoine van de Cruyssen

II am reaching out to you to inform you that the problem you described has already been identified and fixed by our Dev Team. Currently is in the QA process.

You can expect the fix in the next bugfix release.

[Antoine van de Cruyssen]

Hi Anna,

Good news, thanks!

[Antoine van de Cruyssen]

Hi Anna,

Any idea when this bugfix release will be rolled out?

Regards,
Antoine

[Anna-BigPicture]

Hi @Antoine van de Cruyssen

Please be advised that we have already released the server version, including this bugfix - BigPicture 8.1.1.

Regarding the Cloud version - the release is planned for the coming days. I will get back tomorrow with more precise information.

Thank you for your patience.

Regards,

Anna

[G subramanyam]

Thank you @Anna-BigPicture for this updates.

[Anna-BigPicture]

@Antoine van de Cruyssen

Please be informed that the hotfix for Cloud, which we plan to release this Thursday, is in the last phase of QA tests.
We want to be sure that we deliver the best quality solution. I hope you understand our approach.

Again - thank you for your patience!

Meanwhile, if you have any questions - please let me know. I will gladly answer them.