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BigGantt Synchronisation fails for assignee and Original Estimate

Hi, I'd like to know how to solve the next issue ussing BigGantt:

I modified "Assignee" and "Original Estimate" (also "Remaining Estimate"), but it's not reflected in BigGantt... 

Please find bellow attached image showing the issue.

Thanks for yourhelp

Captura de pantalla de 2021-06-02 10-32-52.png

1 answer

Hi @santiago_fernandez

Please use the re-sync option to trigger data synchronization. See my image below.
image - 2021-06-04T122102.592.png

However, if the issue persists please raise such problems as a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins.

BigPicture Team will gladly help you to resolve the problem.

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