We have instructed our Backlog Kanban Board to hold only Backlog tickets, but upon opening it, it has both Open and Backlog tickets.
Desired outcome: Backlog Board only has "Backlog items" and not open. It should just have tickets that were just created.
Thanks for the info. Two more requests to help you:
Here is what I can observe for what you have provided:
The default Backlog status is special, and when you drag it into the Kanban backlog area of column configuration, Kanban boards can then use backlogs like Scrum boards. If you have instead moved another status there I'm unclear what happens. This help page explains this behavior:
Thank you for the additional screen images. Short answer: I do not believe there is a way to remove Open from the backlog view.
The Jira Kanban backlog view shows items from your "backlog" status (Pending Confirmation) and the first column of your actual board: Open. The purpose of showing both is so you can move items from the backlog into the first column of the team's board when the team is ready to select them.
I guess, theoretically, you could create a column in the board settings as the first column and put no status in there. The column won't show up on your board since no status is in it. But it might keep Open from showing up in the Backlog. Will experiment with that myself and see what happens.
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