I have a Jira Software installed with version 8.4, we would like to update to 8.17, but first I would like to know how to make a backup, to return if the update goes wrong.
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You should refer to the documentation for Jira 8.4 at https://confluence.atlassian.com/adminjiraserver084/backing-up-data-979405206.html for full details on backing up data.
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