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We have big problem and we can't acces to jira even to an account jira repertory user. 

No change no update no action was did. 

And all sql messages: 

Caused by: Le journal des transactions de la base de données « connecttojira » est plein en raison de « LOG_BACKUP ».









                at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(

                at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(

                at com.atlassian.jira.ofbiz.sql.PreparedStatementWrapper.executeUpdate(

                at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.lambda$executeUpdate$7(

                at com.atlassian.diagnostics.internal.platform.monitor.db.DefaultDatabaseDiagnosticsCollector.recordExecutionTime(

                at com.atlassian.jira.diagnostic.connection.DatabaseDiagnosticsCollectorDelegate.recordExecutionTime(

                at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.executeUpdate(

                at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(

We checked the disk space on the servers, they are not full; ditto for the database;
We restarted the Atlassian service on each server no change.
Below is the error message when logging into Jira:



On confluence we have also some errors : 

2 confluence error.png


But the public part of Confluence still working perfectly (it's knowlege base for user)



We are trying to find where and what is LOG_BACKUP on ou  SQL Server but it remain impossible for us. Can you help us ? 

We operated a cluster SQL and no change was made so it's impossible to unterstand why we can't access to anything today.


I can't send all my log files here.


Thank you very much for help.


2021-07-19 10:21:52 Apache Commons Daemon procrun stdout initialized.
2021-07-19 10:22:37,637+0200 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory 'D:\Atlassian\Application Data\Jira' is validated and locked for exclusive use by this instance.
2021-07-19 10:22:38,121+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

Jira starting...

2021-07-19 10:22:38,652+0200 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Environment _____________________________

JIRA Build : 8.15.0#815001-sha1:9cd993cd5d44d1112926026f768b18ff3cb391a3
Build Date : Fri Jan 22 00:00:00 CET 2021
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.60 - Servlet API 3.1
Java Version : 1.8.0_275 - AdoptOpenJDK
Current Working Directory : D:\Atlassian\Jira
Maximum Allowable Memory : 1820MB
Total Memory : 364MB
Free Memory : 329MB
Used Memory : 35MB
Memory Pool: Code Cache : Code Cache: init = 33554432(32768K) used = 10277888(10037K) committed = 33554432(32768K) max = 536870912(524288K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 21677304(21169K) committed = 22413312(21888K) max = -1(-1K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2477640(2419K) committed = 2752512(2688K) max = 1073741824(1048576K)
Memory Pool: PS Eden Space : PS Eden Space: init = 100663296(98304K) used = 18238336(17810K) committed = 93323264(91136K) max = 675282944(659456K)
Memory Pool: PS Survivor Space : PS Survivor Space: init = 16777216(16384K) used = 0(0K) committed = 20447232(19968K) max = 20447232(19968K)
Memory Pool: PS Old Gen : PS Old Gen: init = 268435456(262144K) used = 19663392(19202K) committed = 268435456(262144K) max = 1431830528(1398272K)
JVM Input Arguments : -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -XX:+ExplicitGCInvokesConcurrent -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintGCCause -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=20M -Xloggc:D:\Atlassian\Jira\logs\atlassian-jira-gc-%t.log -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Dcatalina.home=D:\Atlassian\Jira -Dcatalina.base=D:\Atlassian\Jira -Dignore.endorsed.dirs=D:\Atlassian\Jira\endorsed\Atlassian\Jira\temp -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=D:\Atlassian\Jira\conf\ exit abort -Xms384m -Xmx2048m
Java Compatibility Information : JIRA version = 8.15.0, Java Version = 1.8.0_275


1 answer

0 votes

You need to clear out the transaction log and then probably set the database into a different logging mode, or get the database owners to set up regular clearing of the transaction logs.


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