Average age report

Bob Benedict April 24, 2021

What constitutes an unresolved issue in the average age report?  Is it just closed issues or does it also include verified and resolved issues?  

2 answers

1 vote
Jack Brickey
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April 24, 2021

I haven’t played with this report for a long time but I believe you need to ensure that the Resolution is set when marking the issue as done. 

0 votes
Roberto Miasack
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April 24, 2021

Hi!

For Jira, an unsolved problem is an unsolved problem (field). Once the resolution is completed you will have a problem solved.
You can fill in the resolution field automatically, via Post function in the workflow or Automation for jira.

 

Cheers!

Rishabh Pandey April 24, 2021

Yes! Correct.

Great

Like Roberto Miasack likes this

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