Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automations completely inactive or strongly delayed in more orgs Edited

Hi all,

from 2 PM of today, we have encountered strong slowdowns in the execution of some automations for my projects, where the issue fields were updated with a delay of 15-20 minutes, while almost all the other automations (scattered for the different projects) are completely stopped and no movement is recorded in the respective Audit Log.

I state that the states described in the automations exist and are connected to the workflows related to the issues. Furthermore, there is no permission constraint neither on the "Automation for Jira" user nor on groups, roles or users who can or cannot edit or transit issues.

Obviously, the automations worked perfectly before 2 PM and no change was done on the security.

 

I tried to use several test automations on a new project with no restrictions or permissions, always using an administrative user; I tried to edit a field both when an issue was commented and when it passed from one state to another, but always without success. The log of the related automations does not report an error or any message.

 

I leave below an example of the malfunction of the automatism (the names are translated into Italian but have never been a problem).

 

The issue:1.png

The automation enabled:2.png

 

The issue transition of the automation:3.png

 

The field editing of the automation:

4.png

 

The default workflow of the issue:

5.png

The status changing of the issue:

6.png

 

The automation tab with no updates:

7.png

 

The Audit Log of the automation with no updates:

8.png

 

 

I clarify that I had the same problem both in an org with Product Plan Standard, and in another with Enterprise.

Moreover, the automations scattered around the different orgs are not global, each project has its own set of automations

 

There is some problem with the automations on Jira ?

 

Please, help!

Thank you.

2 answers

1 accepted

1 vote
Answer accepted
Jack Community Leader Nov 25, 2020

great write up. i hate that you had to spend so much time on it. :-(

There is a known and active incident for Automations in Cloud - https://jira-software.status.atlassian.com/incidents/x5yqyntc3kys 

If I had seen it before.. ^^

I run to subscribe for the updates!

 

Thank you @Jack

Like Jack likes this

Hi all again,

just to inform you all, the problem seems to be resolved!

During the first hours of the day, many automations recover their pending work.

 

The automations run smootly now, great fix in a great timing!

 

TY, Atlassian ;)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

75 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you