Automation trigger after 3 days when it's in stakeholder review

[Dennis Kuiper]

Hey all,

I have a question regarding creating automation. On our board, we have the Stakeholder review and I want to automate it that when it's been in the stakeholder review for 3 days it sends a message to our slack channel so that we know we need to act upon it as a team. Is this possible? I have tried some ways but don't seem to get it.

Cheers,
Dennis

[Alexis Robert]

Hi @Dennis Kuiper , 

I would do a scheduled trigger (like, every hour or whatever works for you) and use this JQL for example : 

updated <= -3d

Then add the Slack message action to send a message to your channel.

I did something similar to send reminder to customers :

Let me know if this helps, 

--Alexis

[Dennis Kuiper]

Hey @Alexis Robert ,

Thank you so much for the fast response.

If I just add updated <= -3d it's going to do this for every step on the board if so can I specify it?

Once again thank you for the help and fast response.

Cheers
Dennis

[Alexis Robert]

Hi @Dennis Kuiper , 

if you need this only for a specific status, then you can add it to the JQL query : 

updated <= -3d and status = XXX

You just need to know what status is mapped to your board column. If you click on a ticket that is in this board, you'll be able to see its status.

[Simeon Ross]

Hey @Dennis Kuiper,

@Alexis Robert is right on the money here! This is the correct approach to this issue. 

Cheers,

Simeon.