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Automation to create daily reminder for tickets assigned to team

Is there a way to create an Automation rule that sends each user in JIRA a list of the tickets assigned to them? Without specifying who the user is.

3 answers

2 votes
John Funk Community Leader Aug 29, 2022

Hi Mathew - Welcome to the Atlassian Community!

Yes, you can build an automation rule like the following:

Screenshot.png

Just change out the JQL for the list that you want. 

0 votes

Hi @Mathew Mullan -- Welcome to the Atlassian Community!

What problem are you trying to solve by doing this?

I ask, because...

  • This seems like "pushing" reminders, and may indicate there are other issues to consider if people are not aware/pulling on their own work.  Perhaps this could cause unintended consequences.
  • To access all of a Jira site, such a rule would need to be global scope, and that may have impacts for your automation usage limits
  • Have you instead considered creating a saved filter, and letting people choose to subscribe to it for a list of their work as an email?

Kind regards,
Bill

0 votes
Olga Videc Community Leader Aug 29, 2022

Hello @Mathew Mullan 

Welcome to the community,  yes it's possible here is a step-by-step tutorial on how to create this automation rule, don't forget to check the checkbox "Process all issues produced by this trigger in bulk"

https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html

JQL to use to filter the issues for example 

Project = ABC and resolution is unresolved 

Send to assigne.

BR, Olga

Hi @Olga Videc 

For your information, the link you provided is for the Server/Data Center of automation rules, and Matthew appears to be using Jira Cloud.  Bulk processing in Jira Cloud is often done using the Lookup Issues action instead.

Kind regards,
Bill

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