Automation to cloned the ticket was not working if the issue type was "Same as issue type"

Tiodor Sianturi
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February 19, 2024

I have faced this issue when the setting was like this: issue type = "Same issue type" or "Same issue type as trigger"

jsm 1.png

with the errors:

jsm 2.png

but of the issue type = "Bug" or other issue type expect two of them it's working well. Can anyone help to find out why this happen?

2 answers

1 vote
Kalyan Sattaluri
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February 19, 2024

Hello @Tiodor Sianturi 

Welcome. I believe its a known issue. Please see below KB article. As you said, explicitly stating issue type should work.

0 votes
Luka Hummel - codefortynine
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February 20, 2024

Hi @Tiodor Sianturi and welcome to the community!

If @Kalyan Sattaluri is correct, you are trying to clone between a team-managed and a company-managed project. This isn't possible with the native Jira clone function. If you are willing to use a third party app you can use our app Deep Clone for Jira.

Deep Clone can clone between team-managed and company-managed projects. If you want to clone all issues created in a particular project you can also add a Deep Clone Post Function to the workflow of the project or use Jira Automation with a looping transition.

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