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Automation rules are blocked

I have a Jira Software Standart plan - 25 users.

As specified in the documentation, this plan includes 600 automation executions for Global/Multi project rules.


On the single automatic rule configuration page there is an orange notification that says:

At the current rate you will exceed your monthly execution limit. Upgrade your plan to increase your limit and continue automating.

Executions used: 360/600

Days left: 13


There was 1 global rule configured and it created those 360 executions, however currently there are no Global rules and no Multi projects rules, since I switched off that Global rule.


One the actions that we are using a lot is Send web request.

Since there is that orange notification we are not able to change the Webhook body -> Custom Data.

The textfield is grey and we cannot change it/create a new "Send web request" action.

Creating a new rule does not help either.


This is urgent, since we are using Send web request for the projects and we need to update the rules.



2 answers

2 accepted

0 votes
Answer accepted

@Kazakov Artem, can you share what you are seeing? I was able to get an orange bar to show up on a test website by blowing through some global executions, but I am still able to modify the rule, create new ones, ect.

I am not able to modify the custom data

@Kazakov Artem, I'm seeing the same thing that you are. I'd raise the issue with Atlassian support. I can't even get it to allow me to put any custom data into webhooks for any instance I have.

Where can I raise an issue with Atlassian support? @Kian Stack Mumo Systems 

0 votes
Answer accepted

I just checked JIRA and the issue was resolved

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