Automation rule for daily routine due date check

Elaine Lu
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March 25, 2024

Hi, 

Can someone help me with this automation rule, please?  I want to send an email 2 days prior due date.  JQL query is validated and comes back with 1 issue.  So I should be receiving an email,  yet no email is send to reporter as designed.  Audit log says no actions performed. 

 

I appreciate anyone's help in advance. 

 

Here is the rule -

1. Run JQL in project HRE and check for due date

Screenshot 2024-03-25 at 4.41.27 PM.png

 

2. If due date is 2 days later, then email.  Yet, according to Audit Log, not actions performed.

Screenshot 2024-03-25 at 4.42.11 PM.png

 

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Trudy Claspill
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March 25, 2024

Hello @Elaine Lu 

Welcome to the Atlassian community!

Notice this checkbox.

Screenshot 2024-03-25 at 6.02.32 PM.png

After validating the query, the rule will then check the Updated date of each issue to see if it has been changed since the last time this rule ran. If the issue is unchanged, then no action will be taken for that issue.

Elaine Lu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 25, 2024

It certainly works without that box!!  Thanks so much Trudy! 

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