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Automation: notify analysist when SLA is almost violated

Automation: notify analyst when SLA is nearly violated Is there any way to create an automation only? And instead of adding a user, put "user responsible for the ticket" ?

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1 answer

Hi @Larissa Akemi

You mean something like the following image? You can send an email to any user you want, either by using smartvalues, or a specific email address. If the "user responsible for the ticket" is the assignee, then you can choose from the dropdown menu the "Assignee" selection.

SLA.png

Hope that helps!

 

Regards,
Alex

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