Automation: notify analyst when SLA is nearly violated Is there any way to create an automation only? And instead of adding a user, put "user responsible for the ticket" ?
You mean something like the following image? You can send an email to any user you want, either by using smartvalues, or a specific email address. If the "user responsible for the ticket" is the assignee, then you can choose from the dropdown menu the "Assignee" selection.
Hope that helps!
Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events