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Automation has stopped working

Dear colleagues,

I built an automation that it has always worked. Nobody has touched anything there and it suddenly has stopped working.

It's basically built so: A task that has linked a lot of task as "deploys" goes to a certain status, then all "is deployed with" tasks go as well to the same status.

Here is a picture of the automation, I do not what has happened. I created the automation again but I keep getting the same "Failure message"

 

Thank you so much for your help!! :)

Sergi

photo failure jira.PNG

1 answer

2 votes
Mykenna Cepek Community Leader Dec 15, 2021

I would take this straight to Atlassian Support, and open a ticket to have them look into it. Be sure to give them permission to access your instance to diagnose it further.

Open a ticket here:  https://support.atlassian.com/contact/#/

Dirk Ronsmans Community Leader Dec 15, 2021

Absolutely, the automation throwing java error's is an underlying issue and not something you can fix/troubleshoot yourself.

Getting the Atlassian engineers involved it the right thing to do here.

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