Automation for mentions in comments

Habeeb Khan February 27, 2024

I want to create an automation where if a user is mentioned in the comment section, the user should get notified via email. Is there a way to do it? Or does JIRA has an in-built capability where the user gets notified automatically when mentioned?

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Hello @Habeeb Khan 

A user is automatically notified when they are mentioned in an issue.

However, a user can disable that in their personal settings, by changing the "Send me email" to "Don't send me email" or by unchecking the "Someone mentions you" box.

Screenshot 2024-02-27 at 11.52.25 AM.png

Habeeb Khan February 27, 2024

Thank you so much @Trudy Claspill . Is there a way to get notified on Slack as well? Should the user use JIRA bot for this?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

Refer to this document for information about how a user can receive notifications in Slack.

https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/

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