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Automation for Jira - sending emails

Hi Atlassian community, 

I need some help in setting some Automation rules for sending emails. 

When sending an email, we want to include the information stored in specific custom fields. 

Mostly using values from : 

custom field name - Resolution (long text form field) customField ID - 10155

custom field name - Category (single choice select) customFieldID - 10385

I attempted to extract the information using those smart values, but it didn't work (email doesn't contain them): 

{{issue.fields.resolution}} followed with {{issue.fields.category}}

My question: What are the correct values I need to use to include this info in my emails? 

Thanks! 

1 answer

1 accepted

1 vote
Answer accepted
John Funk Community Leader Nov 11, 2020

Hi Daniel,

Trying using this:

{{issue.customfield_10155}}

{{issue.customfield_10385}}

Works like a charm :) 

Thanks John! 

Like John Funk likes this
John Funk Community Leader Nov 11, 2020

Great! Glad I could help. 

Hi @John Funk 

How do we insert linked issue keys in the email body while using jira automation plugin to send email?

Also @John Funk 

and I would like to send an email to an email id from a customfield called "customer email". So, in the TO field, how should I call this customer email id field?

John Funk Community Leader Jan 12, 2021

To send to the email, use:

{{issue.customer email}} in the TO field. 

Be sure to click on the Add smart value: {{issue.customer email}} prompt that pops up and do not just click enter to try to select it. 

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