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Automation for Jira 8.0.x doesn't work


I installed Automation for Jira 8.0.2 on our Jira Software 8.7.0 server. The description of Automation for Jira says that it is free since version 8.0.0 and there is also one for Jira Server in the list of versions, and also Automation for Jira 8.0.2 is compatible with Jira Server 8.5.0 - 9.0.0 But after installation Automation for Jira does not work, I get a message that the license for the program was not found. At the same time, there is no "buy" button or "try" button, like for any other free or built-in program. Please, tell me what to do to make the Automation for Jira work!

I tried also to install 8.0.0 version - the same result.
Restarting the server doesn't help.

Thank you!

4 answers

I'm having the same problem, running Automation 8.0.0/8.0.2 on Jira Server 8.20.11. Installation is successful, but then an error is generated when I click "get started."


Screen Shot 2022-07-26 at 3.56.38 PM.png

I have the same problem, installed on Jira Server 8.13.3

Did anyone find a solution? Really need help.


Hi everyone!

Same problem here, I'm running Jira 8.20 data center and still ask for a license.


I found out that Automation 8.0.x versions work correctly only with Data Center. With Jira Server they don't work correctly more, the rules cause errors, which means that Jira Server is simply not supported, despite the fact that it is indicated otherwise in the version list. Apparently, the mechanism of versions publishing has not been finalized yet. Accordingly, only previous versions of Automation, which are paid, can be used with Server, unless, of course, you can buy a license for them, because now the application is positioned as free.

Interesting, thank you for that clarification, so if someone would get his hands on a trial license this could work, right?

My problem is that I tried to upgrade to pro from lite. This did not work as stated in this thread, so I wanted to go back to lite but now all rules are broken.


In server if you install the last existing version of "Automation for Jira 7" (7.5.4) you can apply the corresponding license.
You can do it in "Administration > Manage Apps > User-installed Apps > Automation for Jira".
Once this is done you could upgrade Automation for Jira to the latest version (8.0.5).

I have tested with a purchased license, but it should be the same with a trial version.

0 votes

Hi @Колыбаев Игорь Михайлович ,

Are you installing this app?

It should work for Jira Server 8.7.0:

Screen Shot 2022-07-12 at 10.47.50 PM.png

There is also a Support option in the marketplace for this app.

Yes, that's what I installed.

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