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Automation fails when creating a new issue in a different project(Next Gen)

I'm trying to use the automation to create a QA Ticket for when a task is moved to done. I want to copy some fields and that's pretty much it. I have created an automation rule that looks like this


Screenshot 2020-11-26 at 18.29.49.png


It's very basic and it should get the job done but it doesn't. I'd like to mention that the triggering task resides in a different project.

When I move a Story/Bug to done I get this error

Screenshot 2020-11-26 at 18.31.39.png

1 answer

Hi @Daniel Tranca 

I wonder if this symptom is a field configuration or permissions difference between the two projects.  Please review the fields first, as that error seems to indicate a custom field from the source project may not be configured for the destination project.

Best regards,


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