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Automation - Transition Issue

I currently have automations to transition a parent to "Admin Review" when related tasks are completed across separate projects. 

Parent is in GEE project

Related tasks are in HEE project

 

My issue is when I transition GEE project to "Task Complete" it transitions HEE from "Task Complete" to "Admin Review". I need to know if there is a way to prevent this. 

 

Capture.PNG

1 answer

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Answer accepted

Hello @Josh Velez 

You said you have issues in HEE project with parent issues in GEE project.

Do you also have issues in GEE project that have parent issues in HEE project?

Do you want the automation to run only if the issue transitioned to Task Complete is in the HEE project?

If so, you can add another Condition - a JQL Condition - and use it to ensure that the automation runs only for issues of type Request that are in the HEE project and go through the transition to Task Complete.

Screen Shot 2021-03-30 at 11.33.58 AM.png

GEE will always the parent

It sounded like you said that some automation was causing issues in HEE (the project containing child issues) to be changed when issues in GEE (the project with the parent issues) are transitioned.

In that case, either there is another automation rule affecting that, or this same rule is being applied when issues in GEE are transitioned, and the GEE issues have parents in the HEE project.

The rule that you wrote, with the additional condition I suggested, should constrain it to taking affect only if the child issues is in the HEE project.

Perhaps if you provided some specific examples of what is happening that will help us understand.

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