[Automation] Send an email to email addresses that are in a field after its modification

Sébastien MIGEOT February 20, 2024

Hello,

I've created a kanban project and I would like to send an email when my user field "Pour action" is modified to all the users email addresses that are specified inside


I've tried many configuration but my automation is always failing ... 

thank a loy for your help 

3 answers

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Sébastien MIGEOT February 20, 2024

Hello everybody , 

Of course ! Unfortunately it's in French so I traduce the page with google trad : 

Here is the field : 

field_to_use.PNG

 

And the automation :

send_email_activity.PNG

 

With details : 

automation_Jira.PNG

 

Where can I find this information : "Another question is are you using a Company managed project or Team managed project, as this automation is only feasible when using a company managed project." ? 

thank a lot 

best regards

 

Marc Koppelaar
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February 20, 2024

Hi,

It's stated on the side bar beneath the project settings option.

Screenshot 2024-02-20 at 16.01.01.png

On Company managed projects, there is no statement.

Sébastien MIGEOT February 20, 2024

Aaaaaaaaaaaa manage by teaaaaam :'( ! 

Why is it working only with company managed projects ? 

Marc Koppelaar
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February 20, 2024

That's the question.

But its an open feature request.

AUTO-519 

You can look at the community post where a work around has been made, by using a web request action in the automation.

Automation-send-email-to-all-users-listed-in-custom-People-field 

Sébastien MIGEOT February 20, 2024

Open since a long time ... 

Thank you very much but it will be complicated for something that is not so necessary ... 


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Marc Koppelaar
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February 20, 2024

Hi @Sébastien MIGEOT 

Welcome to the community.

It will be very helpful for members of the community if you are able to submit screenshot of your rule.

This will give members an insight on the direction you are thinking off and looking for.

Another question is are you using a Company managed project or Team managed project, as this automation is only feasible when using a company managed project.

In that relation you can look at this community article: 

Automation-to-email-users-in-a-custom-field 

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Aaron Pavez _ServiceRocket_
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February 20, 2024

Hi @Sébastien MIGEOT 

To better understand this can you share with us:

- Screenshot of the automation

- Screenshot of the automation audit logs

Regards

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