Problem: I am unable to get a specific project-specific automation type working that would perform a task when an issue is transitioned from one column on my board to another.
- I have a classic software project in Jira Cloud with a kanban board consisting of four columns: call them A, B, C, and D. I do not have the Kanban backlog enabled.
- On the board, Column A maps to the "Open" status, Column B maps to a "Peer Review" status we created, Column C maps to the "In Progress" status, and Column D maps to the "Closed" status.
- The project is setup with a pretty simple workflow so Open --> Peer Review, Peer Review --> In Progress, and In Progress --> Closed.
- The transition from Open to Peer Review looks pretty standard to me. Here are the Post Functions:
I am trying to setup an automation in my project so when an issue is moved from Column A to Column B something happens (assigned to a developer, comment made, etc). Because I couldnt get it to trigger, I tried a really simplified automation rule that did this:
But after several test runs, the comment never showed up in the issues. And the audit log shows it was never triggered. So then I changed the trigger in the automation to not limit to any statuses at all -- just any transition from one status to another, and again the audit log shows that was never triggered.
I have also tried to change the trigger from "Issue transitioned" to "Field Value Changed" looking at the Status field, but that did not result in any difference.
Note that I have several other automations setup for various other things in this project, and they do work as expected.
Can anyone see what I'm missing?
I found the answer to the problem in this post: https://community.atlassian.com/t5/Jira-Software-questions/Automation-rule-is-not-triggered/qaq-p/1446148
In my transition, I needed to remove the "Fire Work Started On Issue" event post-function and add a "Fire generic event" post-function. That got the automation to trigger.
Thank you for this! OMG been struggling for days on this. exact issue. Not triggering because I changed from Generic Event to a Custom Event that's based on Generic Event. Thats a HUGE bug, or at least should be in-your-face notice when building the automation. Changed my Event and it works great now!
Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events