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Automating tickets into active/next sprint Edited

Hello, community, 

First-time poster, long-time lurker. I'm trying to automate/organize the inbound Jira ticket emails. For example, when someone emails yxs@company(dot)com with a prefix, I want to place the ticket in either active/next sprint as a part of a conditional loop.

I use the email subject prefix in the summary field to detect if it's an inbound email request, now I want to be able to move that ticket from the backlog into the active sprint, but I haven't been able to figure that out. It seems I'm missing something in the automation rules; I don't have a good way to perform a conditional evaluation to decide if there is an active sprint and if I can place the ticket in there? 


1 answer

I think you would need to add a When Issue Field condition to check the content of the summary.

Screen Shot 2021-06-16 at 2.32.11 PM.png

And then the Action would be Edit Field Sprint

Screen Shot 2021-06-16 at 2.28.06 PM.png

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