Automating a weekly email with updates from the past week

Jaco Nortier
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March 6, 2024

I'm currently trying to set up an automated email that gets delivered every Monday morning that would contain all the tasks with status In Progress or To Do as well as any comments or updates that have been made per issue. I've tried doing it via automation and managed to get timing of the mail set up, but struggling with using the smart tags to extract open tasks with each of their comments listed (as well as assignee and due date). 

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Bill Sheboy
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March 6, 2024

Hi @Jaco Nortier -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

Please look here to learn more about smart values in issues: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

For things like an assignee, you may want to use {{issue.assigne.displayName}} to have their user name.  For due date, try using the various date formatting functions.

Kind regards,
Bill

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