Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automate setting a priority when creating a linked issue in another project

When we cannot resolve an issue immediately on Service Management we create a linked 'relates to' issue in a different Project and add to the backlog for the next sprint prioritisation.

In order that we can identify what issues have been added since the last meeting, I would like all the new issues added to be set as 'Lowest' priority.

I'm struggling to understand how to set this up so it only applies on new issues that have been created from another project.  Does anyone have any suggestions?

Thank you.


2 answers

1 vote
Jack Community Leader Mar 05, 2021

im not sure why you would not simply have the person creating the linked issue set the priority but that is beside the point.

What have you attempted? Basically I think it looks like this...

project rule where linked issue is created:

trigger - issue created

condition - link exists to issue in other project

condition - priority != lowest

Action - set priority to lowest

if this makes sense give it a go and let us know if you get stuck. If I have missed your goal please LMK.

0 votes
Alexis Robert Community Leader Mar 05, 2021

Hi @Michael Royle , 


you can use this automation rule to change the priority on a "relates to" issue : 


Screenshot 2021-03-05 at 13.09.35.png


You can change the condition to be exactly what you need, I've set mine as an example.

Let me know if this helps, 



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

250 views 14 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you