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Automate setting a priority when creating a linked issue in another project

When we cannot resolve an issue immediately on Service Management we create a linked 'relates to' issue in a different Project and add to the backlog for the next sprint prioritisation.

In order that we can identify what issues have been added since the last meeting, I would like all the new issues added to be set as 'Lowest' priority.

I'm struggling to understand how to set this up so it only applies on new issues that have been created from another project.  Does anyone have any suggestions?

Thank you.

 

2 answers

1 vote
Jack Community Leader Mar 05, 2021

im not sure why you would not simply have the person creating the linked issue set the priority but that is beside the point.

What have you attempted? Basically I think it looks like this...

project rule where linked issue is created:

trigger - issue created

condition - link exists to issue in other project

condition - priority != lowest

Action - set priority to lowest

if this makes sense give it a go and let us know if you get stuck. If I have missed your goal please LMK.

0 votes
Alexis Robert Community Leader Mar 05, 2021

Hi @Michael Royle , 

 

you can use this automation rule to change the priority on a "relates to" issue : 

 

Screenshot 2021-03-05 at 13.09.35.png

 

You can change the condition to be exactly what you need, I've set mine as an example.

Let me know if this helps, 

 

--Alexis

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